Service Orders

A Service Order is the work order the dealer (or OEM) opens to act on your support ticket. It tracks work, customer authorization, and inspection checklists. You see service orders in the Support section.

Where to find them#

• Support → Service Orders tab — full list.
• Support ticket detail page → Service Order card — quick view from a ticket.
• Support → Drawer → View service order — jump from the list drawer.

Statuses#

The status pipeline is:

OPEN → DIAGNOSING → WAITING_PARTS → WAITING_CUSTOMER_APPROVAL → IN_PROGRESS → COMPLETED
                                                                        ↘ CANCELLED

Labels in the UI:

Customer authorization (CustAuth)#

Some service orders require customer approval before work can begin (typically when the work is billable). The CustAuth status is:

The dealer surfaces the Customer Authorization Proof on the SO detail page once signed.

Service order detail#

Open from the list or from the ticket detail page.

Header / meta#

• Page title: "Service Order Details".
• Linked Ticket, Assigned Dealership, Status, Authorization, ERP Quote ID, ERP Sales Order ID, Created, Last Updated, Drone.

Tabs#

• Overview
• Checklist

Overview tab#

• Service Order Details card with all meta fields.
• ERP References — quote / sales order IDs from the dealer's ERP system.
• Customer Authorization Proof — image or PDF of the signed authorization.
• Diagnosis card. Empty: "No diagnosis recorded."
• Checklist card. Empty: "No checklist items."

Checklist tab#

Two phases: Receiving and Release.

• Phase toggle: Receiving / Release.
• Progress: "{completed}/{total} verified".
• Items grouped by category: Frame / Propulsion / Battery / Electronics / Software / Accessories / Spraying system / Remote controller / Cleanliness / Customer report / Flight test / Documentation / Other.
• Per-item status: OK / Issue Found / N/A / Pending.
• Each item shows Notes, Photos (with a "Photo required" indicator when applicable), and a "Verified by {name} on {date}" footer.

Photo gallery: Close / Previous / Next / of.

Empty state: "No checklist items yet — When the service team starts this inspection phase, items will appear here."

Customer signature#

Each phase ends with a Customer Signature capture:

• Status: Pending / Signed.
• "Signed by {name} on {date}" once captured.
• IP: "IP: {ip}".

To capture, click Capture Signature:

• Drawer title: "Capture Signature".
• Description: "Sign below to confirm the {phase} inspection.".
• Fields: Full name (required), Email (optional).
• Canvas with Clear / Undo / "Draw signature below" hint.
• Register Signature (or Cancel).
• Success: "Signature registered — The signature was saved successfully."
• Error: "Failed to register — An error occurred. Please try again."

Validation:

• "Name is required."
• "Signature is required."

Errors#

• "Could not load service order — The service order may have been removed or you may not have access." with Back to support.

Permissions#

Related#

• Support Tickets.
• File a Support Ticket tutorial.