Settings — Notifications

The Notifications tab in Settings is where you turn channels and triggers on or off and configure escalation rules. Configured once, it applies to every member of the account; individual users can override their own channel preferences from their Profile.

Sections#

• Channels
• Triggers
• Escalation
• Notification Format
• Prescription Map (alerts specific to the prescription module)

Channels#

Channel	Description
Email Notifications	"Send alerts, updates, and warnings to registered email addresses."
In-App Notifications	"These appear in the notifications panel inside the portal."
Push Notifications (For Mobile App)	"Requires browser permission or mobile app installation."

Toggle each channel on or off globally.

Triggers#

Drone Health & Flight Alerts#

• Drone Offline Alert — "Triggers when drone disconnects for more than X seconds."
• Critical Error Alert — "Includes motor failure, battery imbalance, overheating, etc."
• Warning Alerts — "Compass calibration needed, weak GPS, sensor interference."
• 'Not Suitable for Flight' Alert — "Sent when flight readiness becomes RED."

Maintenance Alerts#

• Maintenance Due Soon — "Sent when flight readiness becomes RED."
• Maintenance Overdue — "Sent when maintenance cycle hours/days are exceeded."
• Firmware Update Required.
• After Servicing Completed.

Support Request#

• New Support Request Created.
• Request Assigned to You.
• Status Updated.
• SLA Breach Warning — "Sends alert when a ticket exceeds its allowed resolution time."

Each trigger has independent on/off per channel.

Escalation#

For high-stakes events, configure auto-escalation:

• Critical Issues Escalation — "Escalate if not acknowledged within X minutes". Acknowledge = open the alert in the portal.
• SLA Breach Escalation — "Notify manager on SLA breach".
• Repeat Alerts — "Resend alert every X minutes until resolved".

Notification Format#

Email Format#

• Detailed Email — full event context.
• Summary Email — short.
• Only Critical Alerts — limits emails to red-tier events.

SMS Format#

• Critical alerts only.
• Alerts + assignments.

Recommended starting setup#

For a typical US farmer running 2–10 drones, this is a good default:

• Channels: Email + In-App on. Push on if you have the mobile app.
• Triggers (Email + In-App):
  • Drone Offline ✅
  • Critical Error Alert ✅
  • Maintenance Due Soon ✅
  • Maintenance Overdue ✅
  • New Support Request Created ✅
• Triggers (In-App only):
  • Warning Alerts.
  • Status Updated.
• Escalation:
  • Critical Issues — escalate after 15 min.
• Format: Detailed Email.

Permissions#

Action	Role
View notifications settings	All roles.
Edit account-wide notification rules	Owner / Administrator.
Override own channel preferences	Every user (from Profile).

Related#

• Profile feature.
• Flight Readiness.
• Maintenance & readiness.