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Billing and Account

Edit your account info, manage your profile, and understand what's billed where in the GTRV portal.

Farmer

The GTRV customer portal is primarily an operational tool. Billing details and contracts live in your relationship with your dealer — the portal exposes the account information that the dealer uses for invoicing, plus the user-level profile every team member can manage.

Your profile

Every user has a Profile page. Open it from the avatar menu in the lower-left and select View Profile.

The page shows:

  • User info (name, email, phone).
  • Active account (and a switcher to other accounts you belong to).
  • Activity stats (last sign-in, recent actions).

Avatar upload

Click the avatar circle to open the upload control:

  • Supported formats: JPG, PNG.
  • Max size: 5 MB.
  • The portal uses a presigned upload URL to push directly to S3 — no extra step required, your image appears within seconds.

Editing your user details

The Edit User drawer (pencil icon next to your name) lets you change:

  • Full Name
  • Phone Number
  • Profile language preference

Changes are saved with PATCH /v1/users/me; you'll see a success alert.

The account record

The account itself (the legal farm entity) is editable by Owners only:

  • Open Profile → Edit Account (only visible to Owners).
  • The drawer lets you change:
    • Account name (legal name).
    • Billing address.
    • Tax / EIN information (where applicable).
  • Members see a read-only version of the same drawer.

Billing — where it actually happens

The portal does not show invoices, subscription tiers, or payment methods today. Billing for:

  • Drones / hardware — handled by your dealer at purchase / lease.
  • Service contracts — handled by your dealer.
  • Per-flight or per-prescription fees (where applicable) — handled in your dealer agreement.

You'll find the relevant contracts in your dealer's portal or via direct contact with them. If you don't know who your dealer is, open a support ticket (no drone needs to be selected) and ask.

Multiple accounts

If you operate multiple legal entities (e.g., separate LLCs for separate operations), each gets its own GTRV account. The portal supports:

  • One user, multiple accounts: invite the same person under the same email to each account, with whichever role is appropriate per account.
  • Account Switcher: lets the user move between accounts without signing out. The URL updates so deep-links always go to the right account.

Each account has its own billing identity, drones, users, fields, and prescriptions.

Closing an account

To close an account you'll work through your dealer — the portal currently does not surface a self-service "close account" action. The dealer initiates the close, which:

  • Archives all data (read-only for a configurable retention window).
  • Revokes all user access to that account.
  • Releases drones from the account so they can be re-assigned if needed.

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Last updated Oct 20, 2018