Team and Roles

The portal's permission model is role-based with two account-level roles (Owner, Administrator) and four operational roles (Member, Pilot, Technician, Sales Rep). This page covers what each can do and how to manage them.

The roles in detail#

Owner#

There must be at least one Owner per account. Owners can:

• Edit the account itself (legal name, billing address, ownership).
• Assign or revoke any other role, including making someone else an Owner.
• Delete the account.

If a farm has multiple legal owners (partnership, LLC), all of them should hold the Owner role.

Administrator#

Operational right-hand to the owner. Can:

• Add / remove users at all roles except Owner.
• Edit Settings (System, Notifications, Integrations, Security).
• Create / edit / delete farms, fields, plots.
• View and act on every drone, ticket, and service order.

Cannot:

• Edit account legal info.
• Delete the account.

A typical operation has one Administrator (the ops manager) and one Owner (the farmer).

Member#

Day-to-day staff. Can:

• View drones and run flights (if they also have flight authority — see below).
• Create / edit farms, fields, plots.
• Build prescription maps.
• Open support tickets.

Cannot:

• Manage other users.
• Edit Settings.

Pilot#

Member + flight authority. The Pilot role is the portal-side indication that someone is a credentialed pilot in your operation. The Flight Authority for any specific drone is granted separately — see Grant Flight Authority.

Technician#

Maintenance staff. Can:

• View all drones.
• Comment on tickets.
• Complete inspection checklists tied to service orders.

Cannot:

• Create or edit farms / fields / plots.
• Build prescriptions.
• Edit account or settings.

Sales Representative#

Outside sales. Read-only access to:

• Drone list.
• Aggregate metrics.

Used in territory-level reporting scenarios. Most farmers won't assign this role.

Adding a teammate#

Open Settings → Users & Permissions and click Add New User.

In the drawer:

Field	Notes
Full Name	Required, 2–100 chars.
Email Address	Required. The user will sign in with this address.
Password	Required, 8+ chars with uppercase, lowercase, number, symbol. Use Send Invite / Generate Password to let the portal generate and email a one-time password.
Phone Number	Required, with country code.
Role	Required.
Assign Drone	Optional. Binds this user to a specific drone right at invite time. Useful for dedicated operators.

Click Create Member. A success alert (Member Added Successfully) confirms the invite went out.

Editing roles#

Open Settings → Users & Permissions, find the user, and use the row actions to change role or status. Role changes take effect immediately on the next page-load for that user.

Removing a teammate#

Same screen. The row's action menu has a Delete Member option. The confirmation modal warns:

Are you sure you want to remove this member from your account? This action cannot be undone.

On confirmation you see Member Deleted — The member was removed successfully.

What happens to their data:

• Tickets they opened: remain tied to their user record. The Activity timeline still shows their name.
• Prescriptions they authored: remain in the account.
• Drone assignments: removed automatically.
• Flight authority: revoked.

The user can no longer sign in to this account but their data isn't deleted.

Multi-account users#

A pilot or agronomist may work for multiple farms — each its own GTRV account. To support this:

• Each invite is tied to an email address, not a separate user record.
• When the user signs in, they see the Account Switcher with every account they belong to.
• Their role can be different per account (Member at one farm, Pilot at another).

This is the right model for service-provider pilots — they don't need separate logins per customer.

Best practices#

• Two Owners minimum so the account isn't locked out if one person leaves.
• Assign roles by responsibility, not seniority — a junior pilot who flies daily needs Pilot; a senior accountant who only signs invoices doesn't need anything more than Member.
• Revoke flight authority as soon as a pilot leaves. Removing them from the account does this automatically.
• Use phone numbers that can receive SMS — some critical alerts can be configured to SMS-fall-back.

Related#

• Grant Flight Authority.
• Settings → Users & Roles.
• Profile — edit your own user details.