Concepts

Dealer Roles

Admin, technician, and support roles — scope, permissions, and a typical day in the US dealer portal.

Service Order Lifecycle

How a service order moves from Draft through Open, In Progress, and Closed — who acts at each stage and what the audit trail records.

Warranty Claim Lifecycle

Warranty claim and batch statuses from Draft through OEM review, approval, and rejection — mapped to the dealer portal and OEM workflow.

Network and Territories

Distributor, Reseller, and Sub-dealer tiers, parent-child relationships, territory boundaries, and drone transfer rules.