Billing and Tier

Dealership admins own the commercial relationship with GTEEX Revolution: which tier you operate at, when to upgrade, and how payment methods are kept current. This page ties contract tier to portal capabilities and billing touchpoints.

Contract tier vs. portal features#

Your contract tier is the same value shown in the UI as Distributor, Reseller, or Sub-dealer:

Tier	Commercial meaning	Portal impact
Distributor	Regional or national hub	Network admin, factory Release drone, create sub-dealers, widest transfer authority.
Reseller	Authorized dealer under a distributor	Full Drones and Support for own stock + permitted sales scope; no Network menu.
Sub-dealer	Local outlet	Service and sales within parent territory; escalations go to parent.

Tier is stored on the dealership record (tier) and echoed on the account switcher subtitle. It is not the same as a customer's farm subscription — it is your B2B dealership contract with GTEEX.

View your current tier and account#

1. 1

   Check the switcher

   Open Switch Account (sidebar) and read the subtitle under your dealership name — Distributor, Reseller, or Sub-dealer.

2. 2

   Open Settings

   Go to Settings for legal name, fiscal document, and billing contact fields used on invoices.

3. 3

   Confirm on a service order

   Open any Service Order detail — metadata includes dealership tier badges (Distributor / Reseller / Subdealer in some views) for audit when disputing scope with your parent distributor.

Settings billing section with tier badge and payment method list

Billing overview#

GTRV Dealer is primarily an operations portal. Financial artifacts break down as follows:

Billing area	Where it lives	Admin action
Hardware and platform contract	GTEEX / parent distributor agreement	Renew or upgrade tier through your account executive.
Billable SO lines	Service Orders → Billable items, ERP quote fields	Reconcile ERP Quote ID and ERP Sales Order ID with your accounting system.
Warranty returns	Warranty Claims batches	Track OEM Credit Memo when the OEM completes inspection.
SaaS-style portal fees (if applicable)	Settings → Billing (when enabled)	Maintain payment method and view subscription status.

Today many dealerships still handle contract invoices outside the portal (PDF from finance, wire/ACH). When Settings → Billing is enabled for your org, payment method and subscription status appear in-app — treat that section as the source of truth for autopay and renewal dates.

Upgrading tier#

1. 1

   Define the target tier

   Decide whether you need Reseller capabilities (broader stock) or full Distributor capabilities (Network, factory release, sub-dealer creation).

2. 2

   Request a contract change

   Contact your GTEEX account team or parent Distributor with territory scope, expected drone volume, and sub-dealer count. Upgrades are provisioned on the backend dealership record.

3. 3

   Verify in the portal

   After provisioning, sign out and sign in, then confirm Switch Account shows the new tier subtitle. Distributor accounts should see Network in the sidebar within one session.

4. 4

   Train admins on new permissions

   Review Territory and network with any admin who will manage sub-dealers or Distribution transfers.

Payment methods#

When billing self-service is available:

1. Open Settings → Billing (or Payment methods).
2. Add a corporate card or ACH mandate according to your finance policy.
3. Set the default method for subscription renewal.
4. Store billing address aligned with your fiscal document on the dealership account — mismatches delay tax-compliant invoices.

If Settings does not yet show billing controls, invoices and tier changes run through your distributor or GTEEX support — open a Support Ticket with type Support and describe the contract change requested.

ERP and dealer economics#

Even without in-portal invoices, admins should align:

• ERP Quote ID / ERP Sales Order ID on service orders with your dealer ERP.
• Request Approval on service orders before billable work — customer authorization status Pending / Signed.
• Warranty vs. Billable classification on line items — affects who pays and what ships back on Warranty Claims batches.

These fields are operational billing hooks, not card charges, but they drive revenue recognition for the dealership.

Related#

• Getting started — tier on account cards.
• Territory and network — what each tier can do in the network.
• Account and users — who may access billing settings.
• Settings · Service orders