Guides by role
admins
Getting Started for Dealer Admins
Claim your dealership account, accept your admin role, tour the dashboard, and learn how tiers and the account switcher work.
Account and Users
Invite dealership staff, assign admin, technician, and support roles, and remove access when someone leaves.
Territory and Network
Understand Distributor, Reseller, and Sub-dealer tiers, parent relationships, territories, and transferring drones inside your network.
Billing and Tier
Manage contract tier (Distributor, Reseller, Sub-dealer), plan upgrades, and payment methods for your dealership account.
technicians
Getting Started for Service Technicians
Your first day in the GTRV dealer portal — dashboard, assigned tickets, drones, and the daily service workflow.
Diagnostics and the Service Checklist
Run the receiving checklist before opening a service order — templates, photos, and firmware checks.
Handling Service Orders
Open a service order from a ticket, document diagnosis, move through statuses, and capture customer signoff.
Filing Warranty Claims
When to claim warranty, attach evidence, group items into batches, and track OEM review status.