Service Order Details

Service Order Details is the bench workspace for one repair. Page title: Service Order Details. Breadcrumb: Support → Service Orders. Open from the list, a Support Ticket, or Drone Detail → Supports.

Header and meta#

Key fields in the overview card:

• Linked Ticket, Assigned Dealership, Status, Authorization (Pending / Signed)
• ERP Quote ID, ERP Sales Order ID
• Created, Last Updated, Requester, Drone, Ticket Code

Open Actions drawer (Service Order {id}) to update ERP References, Diagnosis, Customer Approval, and Update Status.

Tabs#

Tab	Purpose
Overview	Summary, ERP, authorization proof, diagnosis text.
Items	Line items — warranty vs billable.
Checklist	Receiving / Release inspection with photos.

Line items#

Items tab summary: "# item(s)".

Column	Meaning
Classification	Warranty or Billable.
Qty	Quantity.
Defect Note	Technician notes for OEM.
Return	Needs Return / physical return flag.
Warranty Batch	Batch ID when linked.
Added	Timestamp.
Actions	Reclassify, Edit, Remove.

Bulk bar when rows are selected:

• # item(s) selected · Clear selection · Select all items
• Set as Warranty · Set as Billable · Delete Selected

Photos (checklist)#

Checklist tab phases: Receiving and Release.

• Apply Template when empty (No checklist applied).
• Categories: Frame, Propulsion, Battery, Electronics, Software, Accessories, Spraying system, Remote controller, Cleanliness, Customer report, Flight test, Documentation, Other.
• Per item: Status (OK, Issue Found, N/A, Pending), Notes, Photos with Photo required when mandated.
• Update inspection drawer — upload PNG/JPEG/WebP/HEIC (max 10 MB per file).

Progress: {completed}/{total} verified.

Customer signoff#

Customer Signature section per phase:

• Pending until captured; then Signed with Signed by {name} on {date} and IP: {ip}.
• Capture Signature drawer — Full name, optional Email, canvas Draw signature below, Register Signature.

Billable work may require Customer Approval first (Request Approval in Actions) — authorization status Pending / Signed with Customer Authorization Proof on Overview.

Diagnosis and ERP#

Diagnosis verdict field stores technician findings (No diagnosis recorded when empty). Save via Save diagnosis in Actions.

ERP fields sync to your dealer ERP: Save ERP references after quote and sales order numbers are known.

Related#

• Service Orders — list filters.
• Support Tickets — intake.
• Warranty Claims — move Warranty lines to batches.