Run a Diagnostic Checklist
Complete the pre-service-order receiving checklist and capture the right evidence.
The Diagnostic Checklist (portal label: Receiving phase on a Service Order) is your intake gate. Skipping it causes diagnostic gaps and OEM warranty rejections. This tutorial takes about six minutes in the portal before wrench time.
What you'll need
- The physical drone on the bench (or a clear photo set if remote intake).
- An active Receiving template under Support → Checklist Templates.
The walkthrough
Open the service context
From Support → Tickets, open the customer's ticket and confirm the Drone serial. Click Create service order if none exists, or open the linked order under Service Orders. Navigate to the Checklist tab.
Apply a receiving template
If you see No checklist applied, click Apply Template. Choose a Receiving template and click Apply. Toast: The checklist items were generated successfully. Progress shows {completed}/{total} verified.
Work category by category
Expand groups (Frame, Propulsion, Battery, Electronics, Software, Spraying system). For each row, click Edit checklist item to open Update inspection.
Set status and notes
Choose OK, Issue Found, or N/A. In Notes, record measurable facts: error codes, corrosion location, impact marks, pump leak rate. Issue Found rows should mirror what you will type in Diagnosis verdict later.
Capture required photos
Where the template shows Photo required, use Add photos (PNG, JPEG, WebP, or HEIC, max 10 MB). Minimum set for warranty-grade intake:
- Overall airframe damage (four corners if impacted).
- Failed item close-up with legible label or serial.
- Controller or app screen showing firmware and fault codes.
- Spray system wet side if leakage is reported.
Cross-check firmware
Open the linked Drone from the order header. On Overview, compare Firmware Version to OEM baseline before marking Software items OK.
Save diagnosis and advance status
When Receiving is complete, open Actions → Diagnosis, enter Diagnosis verdict, and click Save diagnosis. Set Next status to Diagnosing, then Update Status. The ticket timeline logs Receiving checklist completed with OK and issue counts.
What to capture (quick reference)
| Category | Capture if… |
|---|---|
| Propulsion | Motor/ESC errors, vibration, burnt smell |
| Battery | Swollen pack, uneven cell voltage, connector heat |
| Software | Firmware mismatch, failed sync, GPS drift |
| Spraying system | Clog, seal leak, flow sensor faults |
How results feed the repair
- Issue Found rows focus the repair on confirmed faults.
- Diagnosis verdict justifies Warranty vs Billable classification.
- Photos and timestamps defend later Warranty Claim batches.
- Waiting Parts status on the order signals the job is blocked until it can resume.
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Last updated Oct 20, 2018