Glossary

Alphabetized definitions for the US drone dealership portal. For customer-farm terms (NDVI, prescription, flight authority), see the customer glossary.

B#

Block Status — Operational lock on a drone record (Blocked vs Unblocked). Factory, owner, or policy blocks may prevent assignment, release, or expected telemetry until cleared on Drone Detail → Settings.

D#

Dealership — Your GTEEX-authorized legal entity in GTRV Dealer (admin, technician, and support users belong to it). Distinct from a customer's farm Account.

Diagnostic Checklist — Structured inspection on a Service Order, split into Receiving (intake) and Release (handoff) phases. Templates live under Support → Checklist Templates.

Distributor — Top DealershipTier in the US network. Manages Network, approves cross-sibling Transfer, and performs factory Release drone.

R#

Reseller — Mid-tier DealershipTier under a Distributor. Owns channel stock and customer service in territory; no Network menu.

S#

Service Order — Formal repair record linked to a Support Ticket. Tracks diagnosis, checklists, Customer Signature, and status from intake through Completed or Cancelled.

Sibling dealer — Another dealership at the same tier under the same parent Distributor (e.g., two Reseller branches). Stock and tickets are not shared without an approved Transfer.

Sub-dealer — Lowest DealershipTier, usually under a Reseller or Distributor, with the narrowest territory and parent oversight.

T#

Territory — Contractual geography and customer set a dealership may link, assign drones in, and draw No-Fly Zones for. Enforced on link, assign, and transfer actions — not FAA airspace.

W#

Warranty Claim — A warranty-classified line item on a Service Order (Defect Note + evidence). Individual claims are filed through a batch, not standalone to the OEM.

Warranty Claim Batch — Group of warranty lines submitted together for OEM review (Draft through Completed). May include physical returns with Tracking Code.