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Guides by role

Dealer admins

Getting Started for Dealer Admins Account and Users Territory and Network Billing and Tier

Technicians

Getting Started for Service Technicians Diagnostics and the Service Checklist Handling Service Orders Filing Warranty Claims

Support staff

Getting Started for Support Staff

Feature reference

Dashboard Drone Management Drone Detail Flight Reports Network Support Tickets Service Orders Service Order Details Warranty Claims Warranty Claim Batches No-Fly Zones Settings

Tutorials

Onboard a New Customer Process a Warranty Claim Batch Handle a Priority Ticket Run a Diagnostic Checklist

Concepts

Dealer Roles Service Order Lifecycle Warranty Claim Lifecycle Network and Territories

Troubleshooting

Drone Not Syncing Claim Rejected

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Support staff

Support staff

Getting Started for Support Staff
Your first day on the support desk — ticket queue, SLAs, customer replies, and when to escalate.

© GTEEX Revolution — Customer Portal Documentation.

Built with the same design system as the GTRV customer portal.