Technicians

Getting Started for Service Technicians

Your first day in the GTRV dealer portal — dashboard, assigned tickets, drones, and the daily service workflow.

Diagnostics and the Service Checklist

Run the receiving checklist before opening a service order — templates, photos, and firmware checks.

Handling Service Orders

Open a service order from a ticket, document diagnosis, move through statuses, and capture customer signoff.

Filing Warranty Claims

When to claim warranty, attach evidence, group items into batches, and track OEM review status.